Refund policy

Ravynna Return & Refund Policy

At Ravynna, we want you to love every piece you receive. But if something isn’t quite right, we’re here to help. Please review our return and refund policy below.

What Can Be Returned

You may request a return if:

  • The item arrived damaged or defective

  • It is unworn, unused, with all original tags attached

  • It is returned in its original packaging

  • You have proof of purchase (receipt or order confirmation)

How to Request a Return

To begin a return, email us at care@ravynna.com with the following:

  • Your order number

  • Clear photos of the item showing the issue

  • A short description of the problem

If your return is approved, you will receive:

  • A prepaid return label (when applicable)

  • Instructions on how and where to send the item

Please note: returns sent without approval will not be accepted.

Non-Returnable Items

For hygiene and policy reasons, we are unable to accept returns on:

  • Items marked as Final Sale

  • Gift cards

Exchanges

If you would like a different size, color, or style:

  1. Request a return for your original item.

  2. Once approved, place a new order for the item you prefer.

This ensures the new item is shipped to you without delay.

Refunds

After we receive and inspect your return, we will notify you of the approval or rejection:

  • If approved, your refund will be issued to your original payment method within 7 to 10 business days.

  • If rejected, we will explain the reason.

Note: Refund timing may vary depending on your payment provider or bank. If you don’t receive your refund after 10 business days, please:

  • Check your account or card statement

  • Contact your bank or payment provider

  • If needed, email us at care@ravynna.com

Return Shipping

  • If your item is damaged, defective, or incorrect, we will provide a return label at no cost.

  • If you are returning the item for any other reason, you are responsible for the shipping cost.

We strongly recommend using a tracked shipping service.

Cancellations and Address Changes

  • Cancellations: If you wish to cancel an order, please contact us within 12 hours of placing it. After this time, we may not be able to cancel it.

  • Shipping Address Changes: Requests must also be made within 12 hours of ordering.

Contact Us

For any questions about returns, refunds, or orders, reach out to us:

Customer support is available Monday to Friday, 9 AM to 6 PM (GMT).

Policy Updates

This return and refund policy was last updated in 2025. Ravynna reserves the right to make changes at any time. Updates will be posted on our website.

Our Commitment to You

At Ravynna, customer satisfaction is our priority. We created this policy to ensure transparency, fairness, and a smooth experience. If you have questions or need help, we’re always here to support you.