Shipping policy

Shipping Policy – Ravynna

1. Processing Time

  • Orders are typically processed within 1–3 business days before being shipped.

  • Processing may take longer during peak seasons, public holidays, or due to unforeseen events.

2. Estimated Shipping Times by Region

North America

  • United States: 7–12 business days

  • Canada: 7–14 business days

  • Mexico: 8–14 business days

Europe

  • United Kingdom: 7–12 business days

  • Ireland: 10–15 business days

  • Germany: 4–10 business days

  • Switzerland, Sweden, Belgium, Denmark: 5–12 business days

  • France: 6–12 business days

  • Italy: 4–12 business days

  • Rest of Europe: 5–12 business days

Australia & New Zealand

  • Australia: 4–12 business days

  • New Zealand: 4–12 business days

Africa

  • South Africa: 6–12 business days

  • Rest of Africa (via local post): 10–20 business days

Asia

  • Singapore: 3–10 business days

  • Malaysia: 6–12 business days

  • United Arab Emirates: 4–17 business days

  • Saudi Arabia: 7–20 business days

  • Rest of Asia (via local post): 10–15 business days

South America

  • All countries (via local post): 10–20 business days

3. COVID-19 & Global Shipping Delays

  • Some orders may experience delays of 1–2 additional weeks due to ongoing global logistical disruptions.

  • Free shipping may be unavailable in certain regions due to increased transportation costs.

  • Private courier options may be offered at checkout based on availability.

4. Countries We Cannot Ship To

Due to global restrictions and courier limitations, we are currently unable to deliver to the following countries:

Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

We apologize for the inconvenience and appreciate your understanding.

5. Order Handling & Tracking

  • All shipments include tracking from dispatch to delivery.

  • Orders are packaged securely to protect items during transit.

  • Once your order has been dispatched, you will receive an email with tracking details.

6. Shipping Liability & Refund Policy

  • Ravynna is not responsible for delays, lost shipments, or items delivered to incorrect or incomplete addresses.

  • If a package is lost, we will assist with tracking but cannot guarantee a refund.

  • Shipping fees are non-refundable in cases of product unavailability or extended transit delays.

7. Customs, Duties & Import Taxes

  • Additional duties, import taxes, or customs fees may apply depending on your country’s regulations.

  • These charges are the customer’s responsibility and are not included in our pricing.

  • Ravynna does not cover or reimburse customs or import-related fees.

8. Contact Information

If you have any questions about your shipment, tracking status, or delivery, please contact us:

Customer service is available Monday – Friday, 9 AM – 6 PM (GMT).